Senior Service Desk Specialist

Om jobbet

Job ID: 5884

Welcome to Group Technology, where we pride ourselves on engineering solutions and directing Nordea’s transformation by providing a holistic technological view and structured understanding of the bank and its surrounding environment, enabling the Customer Vision and Business Strategy. We are looking for a Senior Service Desk Specialist for a full-time position in the Specialised IT Services Team.

The position is based in Stockholm where you will be working as part of the team supporting Nordea Asset Management, and as such you will be working fully on-site at the Stockholm HQ - Smålandsgatan 17. You will one out of two employees supporting out of Stockholm, but of course belong into the full team of Specialised IT services.

Nordea is a place where traditions meet tomorrow. We are not just a bank; we are a technology employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth.

About our team

Meet the Specialised IT Services Team. We are a team of 11 specialist IT professionals delivering high-quality end-user IT support for Nordea Asset Management and Nordea Markets. Our role is to deliver first- and second-level IT support and participate in tasks and projects within our support areas and Group Technology. We operate in a highly sensitive, fast-paced banking environment, where proactive support, ownership, clear communication, and strong service quality is essential.

What you’ll be doing:

• Provide first- and second-level support by troubleshooting and resolving a wide range of IT incidents across hardware and software, ensuring timely and effective support for end users.
• Log, prioritize, track and document incidents in accordance with established incident management procedures, taking ownership to ensure stable and uninterrupted business operations.
• Contribute to smaller IT tasks and larger projects, supporting professional implementation initiatives (Examples being Windows Hello for Business, Entra Joined device rollouts, and testing and deployment of new VPN solutions).

Who you are

This is the right role for you if you:

• Have strong attention to detail and understand the impact IT incidents can have on end users in a banking and trading environment.
• Enjoy working with people and can communicate clearly with traders, business users, internal technology teams and external vendors.
• Take ownership, follow up proactively and remain calm when supporting time-critical incidents.
• Have a structured approach to incident handling, documentation, and knowledge sharing.
• Are curious and willing to build new competences that improve the quality and speed of support.

Your background and skills include:

• Experience from a similar IT support position, preferably within a financial, trading or other business-critical environment.
• Experience with ITIL-based incident management and one or more ITSM systems, preferably including structured ticket logging, prioritization and escalation.
• Proficiency in English and Danish is required.
• Strong knowledge of Microsoft Windows, operating systems, workplace applications, hardware, laptops, desktops, printers, and peripherals.
• Know a bit of PowerShell.
• Basic knowledge on Network, VDI’s and Databases.

What we offer

Collaboration. Ownership. Passion. Courage. These values guide how we work and make decisions – and we imagine you share them with us.

You will join one of the largest Nordic banks, with opportunities to learn, develop, and work with skilled colleagues in a vibrant and diverse working environment. We believe in the value of bringing people together while embracing flexibility where possible. Diversity and inclusion are a natural part of our daily work, and we know that an inclusive workplace is a sustainable one.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 09/09/2026. For more information, you’re welcome to contact Pernille Annie Hansen at [email protected].

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us. Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

For union information, please contact [email protected] or [email protected].